Support
Submit a support ticket.
Tell us what is happening and we will respond within one business day. Every request becomes a ticket, so nothing gets lost and you can follow progress.
Two ways to reach us
Email a ticket
No account needed. Send your request to help@orchardservicesit.on.spiceworks.com and a ticket is created automatically. You will get replies by email.
Help desk portal
Sign in to the Orchard Services IT help desk to submit a request and view the status of your tickets. A free Spiceworks sign-in is required.
What to include
What is happening
What you expected, what happened instead, and any error message you can copy.
Who and what
Who is affected, which device or service, and when it started.
How urgent
Whether work is stopped. For an outage, also call (612) 492-1782.
Never send passwords, MFA codes, or recovery codes in a ticket. We will not ask for them.