Pricing · Monthly retainer
Reserved administration hours, every month.
Designed for organizations that want a trusted administrator on call for routine work. The retainer reserves dedicated time each month for ongoing administration, security maintenance, and strategic advice.
Retainer details
Starting at $2,000 per month
Includes 12 hours per month, an effective rate of $166.67 per hour. Additional retainer-scope hours are billed at $185 per hour.
What's included
- Account administration: users, onboarding and offboarding, permissions, and security settings
- Security and access reviews: periodic checks of access logs, inactive accounts, and administrator privileges, with recommendations
- Documentation and health checks: current system documentation, change logs, and routine checks of storage, licensing, and backups
- Advice and vendor coordination: guidance on technology and licensing decisions, and liaison with your vendors
- Monthly check-in: a 30-minute meeting and a written summary of hours used, work completed, and open items
Billed separately at the standard rate
- New projects, migrations, and tenant or folder restructuring
- Hardware procurement and setup, onsite visits, and training sessions
- Remediation of issues caused by third parties or unauthorized changes
How the retainer works
- Billed monthly in advance, on the first of each month
- Unused hours expire at month end and do not roll over
- You are notified when 80% of the month's hours are used
- Six-month initial term, then month-to-month
- After the initial term, either side may end it with 30 days' written notice
- Rates stay the same through the initial term
Response targets (business hours)
| Priority | Acknowledgment |
|---|---|
| Critical Organization-wide outage, security incident, or no access to email or the tenant | 4 business hours |
| High A key function is impaired, or an urgent administrative change is needed | 1 business day |
| Normal General requests, changes, and questions | 2 business days |
Response targets govern acknowledgment of a request and are not a guarantee of resolution time. Please submit all requests by email so each one is tracked and documented.
Discuss a retainer
Tell us about your organization and your needs, and we will respond within one business day with a recommendation and a written estimate.
