Pricing and engagement terms
Transparent pricing, confirmed in writing before work begins.
Orchard Services IT publishes starting rates for hourly work, an optional monthly retainer, and fixed-scope projects supported by written estimates. You approve the scope and the maximum cost in advance, and receive a detailed time report upon completion.
Rates
Hourly work is billed in 15-minute increments, and every invoice includes a detailed time log of the work performed. A monthly retainer is also available for ongoing administration. Select a rate to see its pricing.
Standard rate
Consulting, administration, security and access reviews, and project work.
View details →Scheduled sessions & site visits
Scheduled sessions, onsite visits, and dedicated work sessions, with a three-hour minimum.
View details →After-hours & urgent
Work requested outside business hours or on an urgent, same-day basis.
View details →Monthly retainer
Includes 12 reserved hours each month for ongoing administration, security maintenance, and advice.
View details →
Project engagements
Each project is scoped in writing with estimated hours and a not-to-exceed amount. Every package has a firm starting price at the standard rate and a stated number of hours, shown on its details page. Larger environments require additional time, and your written estimate reflects the size and complexity of yours.
Packages
Defined scopes. Select a package to see its pricing and what it includes.
Administrator and access review
A review of file sharing, external access, administrator roles, and sign-in security, delivered as a written report.
View details →Small-office network and Wi-Fi
Site assessment, design, and configuration of your router, firewall, switch, and access points.
View details →Security tune-up
Multi-factor sign-in, administrator cleanup, and security settings, with a written summary of changes.
View details →Google Workspace or Microsoft cloud environment setup
Domain email, user accounts, security hardening, and a small mail and file migration.
View details →IT policy and governance
Core IT policies, procedures, and evidence guidance your team can follow and auditors can verify.
View details →Larger projects
Multi-week engagements scoped to your environment.
Endpoint setup and device management
Managed deployment, compliance, and update policies for up to 25 devices.
View details →Platform migration
A planned move between platforms, such as Google Workspace to Microsoft 365, for a team of about 20.
View details →Time-capped engagements
Extended reviews and remediation efforts are typically structured with a weekly hour cap and a total not-to-exceed amount. This keeps costs predictable while allowing for issues uncovered during the work.
Policy and governance work is also available on an hourly basis or within a monthly retainer. Hardware repair, diagnostics, and ad-hoc requests outside a defined project are billed at the standard rate, and parts are billed at cost. Scheduled onsite visits are subject to the three-hour minimum.
How an engagement works
Every engagement follows the same structured process, whether it is a single session or a multi-week project.
Initial consultation
A complimentary call to assess your environment, goals, and constraints.
Written estimate
Scope, deliverables, estimated hours, and a not-to-exceed amount, delivered by email.
Your approval
Billable work begins only after your approval, and email confirmation is sufficient.
Delivery and reporting
Work is documented, invoiced with detailed time logs, and concluded with written findings.
Billing and engagement terms
A summary of our working terms. Your signed agreement or statement of work governs each engagement.
Work invoicing
When and how project, hourly, retainer, and after-hours work is invoiced.
View details →Payment
Payment due dates, late fees, and what happens with past-due balances.
View details →Approvals and changes
How work is approved in advance and how changes to scope or cost are agreed.
View details →Expenses
Pre-approved out-of-pocket costs, billed at cost, and who owns licenses.
View details →What we need from you
The access, point of contact, and documentation we need to do the work.
View details →Confidentiality and data
How your data and access are protected, and who owns the reports we create.
View details →Rates and termination
Notice for rate changes and for ending a service agreement or retainer.
View details →Frequently asked questions
How do I know what a project will cost before it starts?
You receive a written estimate with the scope, estimated hours, and a not-to-exceed amount, and work begins only after you approve it. Any change in scope is quoted and approved in writing before additional work is done.
When does the three-hour minimum apply?
It applies to scheduled sessions, onsite visits, and dedicated work sessions, and covers preparation, the session, and follow-up. It does not apply to engagements already scoped at more than three hours. After the first three hours, time is billed in 15-minute increments.
Is the monthly retainer or hourly billing a better fit?
A retainer suits organizations with steady needs, such as user and permission changes, access reviews, and routine administration, because it offers a lower effective rate and reserved capacity. Hourly billing suits occasional needs and one-time projects.
Which platforms do you work with?
Google Workspace and Microsoft 365 administration, identity and access management, endpoint management with Intune, Jamf, SCCM, and Apple Business Manager, Windows and macOS setup, and small-office networking.
What happens when an engagement ends?
Temporary administrator access is removed, credentials and documentation are returned, and your data is handled under the retention and destruction terms in your agreement. Transition assistance for a new provider is available on request at the standard rate.
How do I request work?
Email hello@orchardservicesit.com or use the contact form. Written requests let us track and document each item.
Discuss your project
Tell us about your organization and your needs, and we will respond within one business day with a recommendation and a written estimate.
